Help & Support
Everything you need to know about shipping, returns, orders and fit — and how to reach a real person if you’d rather just ask.
Shipping
On orders over $100
Complimentary shipping Canada-wide once your order reaches $100 — choose it at checkout. Below that, a flat $15 rate applies.
Canada-wide
We ship to every province and territory. All prices are in Canadian dollars, with provincial tax calculated at checkout.
2–8 business days
Orders arrive within two to eight business days Canada-wide. You’ll get a confirmation email with tracking as soon as yours is on its way.
Ordering more than one piece? Everything ships together in a single parcel — and pieces bought together count toward the same $100 free-delivery threshold.
Returns & exchanges
If something isn’t right, we’ll make it right. Reach out within 14 days of delivery and we’ll walk you through a return or an exchange for another piece.
- Email us at contact@vanityspalace.com with your order number and the piece you’d like to return.
- We’ll confirm the return and send you the address and instructions.
- Post it back unworn, in its original packaging, with any tags still attached.
- Refund or exchange is processed once it arrives, back to your original payment method.
For hygiene reasons, pierced earrings can’t be returned once they’ve been worn — the one exception to the policy above. If a pair arrives faulty or damaged, email us and we’ll replace it.
Track my order
Sign in and open My Account → Orders to see every order you’ve placed, its status, and its tracking details as soon as it ships.
Your confirmation email carries your order number and tracking link. Can’t find it? Check your spam folder, then email us with the name and address on the order and we’ll look it up.
Size & fit
Accessories are forgiving, but a little guidance helps. Exact measurements and materials are listed on every product page — here’s how each category tends to wear.
Studs sit flush to the lobe and suit everyday wear. Dangles and hoops carry more movement and read as evening pieces. Our earrings are made for pierced ears and fasten with a secure push-back post or hoop clasp.
Our mini bags are built for the essentials — phone, cards, keys and a lip. Chain straps can be worn on the shoulder or doubled to sit under the arm; bamboo and top-handle styles are made to be carried.
Frames are a universal fit. Square and oversized shapes flatter rounder faces; cat-eye shapes lift softer, heart-shaped ones. Every pair is UV-protective.
Still deciding between two pieces? Send us a message — we’ll tell you honestly which one wears better.
Payment & security
Checkout is fast and encrypted. Your card details are handled by our payment processor and are never stored on our servers.
The price you see is the price you pay — we don’t add surcharges. Taxes and any shipping are shown clearly before you confirm.
Every price on the site is in CAD, with provincial tax calculated at checkout, so there are no conversion surprises.
Contact us
Questions about a piece, an order, or a return — send us a message and we’ll get back to you.